Q: Do You Offer Returns & Exchanges?
A: The Dirty Collar is all about building long term relationships with our customers. That’s why although we have a no return/exchange policy, if for any reason you’re not completely satisfied with your purchase, please send us a message at firstname.lastname@example.org and will work together to reach a solution.
Q: How Quickly is My Order Shipped?
A: All orders are shipped within 1-2 business days (Monday through Friday, excluding holidays). Orders are shipped depending on the time the order was placed. Please visit our shipping information page for more information.
Q: Will I Get a Confirmation E-mail After My Order Has Been Placed?
A: Yes; after an order is placed a confirmation e-mail will be sent, followed by an additional e-mail when your order has been shipped.
Q: How Much Is Shipping?
A: Shipping is $5 flat Canada wide
Q: Do You Offer International Shipping?
A: At the present time we only ship within Canada.
Q: What Unit of Measurement Are All of Your Products in?
A: All of our products are recorded in centimetres (CM)
Q: What Are My Payment Options?
A: For your convenience, we accept all major credit cards
Q: How Often Do You Add New Designs?
A: We try our best to stay on top of new trends and fashions, therefore our customers can expect to see new collections or designs added every month.
Q: My Product Arrived Damaged/Missing
A: We apologise for this inconvenience. Please contact us immediately at email@example.com and will assist you in returning the damaged item(s).
Q: How Do I Care For My Products?
A: Generally, we recommend all of our ties, bow ties and pocket squares to be dry cleaned.
Q: Do You Carry Any Kids Ties/Bow-ties?
A: Unfortunately, at this time we do not offer kids ties/bow-ties, however we hope to in the near future.
Q: Is My Credit Card Information and E-mail Protected?
A: Protecting our customer’s personal information is of great importance to us. All credit card information is secured and protected electronically and your e-mail address is never shared with any 3rd party.
Q: Can I Cancel or Change The Quantities of My Order After My Order Has Been Placed?
A: Contact us as soon as possible at firstname.lastname@example.org and if your order has yet to be shipped will adjust your order accordingly.
Q: I Have a Question Not Answered in These F.A.Q
A: Get in touch with us! Send us an e-mail at email@example.com