F.A.Q

Q: Do You Offer Returns & Exchanges?

A: The Dirty Collar is all about building long term relationships with our customers. That’s why although we have a no return/exchange policy, if for any reason you’re not completely satisfied with your purchase, please send us a message at info@thedirtycollar.com and will work together to reach a solution.

Q: How Quickly is My Order Shipped?

A: All orders are shipped within 1-2 business days (Monday through Friday, excluding holidays). Orders are shipped depending on the time the order was placed. Please visit our shipping information page for more information.

Q: Will I Get a Confirmation E-mail After My Order Has Been Placed?

A: Yes; after an order is placed a confirmation e-mail will be sent, followed by an additional e-mail when your order has been shipped.

Q: How Much Is Shipping?

A: Shipping is $5 flat Canada wide 

Q: Do You Offer International Shipping?

A: At the present time we only ship within Canada.

Q: What Unit of Measurement Are All of Your Products in?

A: All of our products are recorded in centimetres (CM)

Q: What Are My Payment Options?

A: For your convenience, we accept all major credit cards

Q: How Often Do You Add New Designs?

A: We try our best to stay on top of new trends and fashions, therefore our customers can expect to see new collections or designs added every month.

Q: My Product Arrived Damaged/Missing

A: We apologise for this inconvenience. Please contact us immediately at info@thedirtycollar.com and will assist you in returning the damaged item(s).

Q: How Do I Care For My Products?

A: Generally, we recommend all of our ties, bow ties and pocket squares to be dry cleaned.

Q: Do You Carry Any Kids Ties/Bow-ties?

A: Unfortunately, at this time we do not offer kids ties/bow-ties, however we hope to in the near future.

Q: Is My Credit Card Information and E-mail Protected?

A: Protecting our customer’s personal information is of great importance to us. All credit card information is secured and protected electronically and your e-mail address is never shared with any 3rd party.

Q: Can I Cancel or Change The Quantities of My Order After My Order Has Been Placed?

A: Contact us as soon as possible at info@thedirtycollar.com and if your order has yet to be shipped will adjust your order accordingly.

Q: I Have a Question Not Answered in These F.A.Q

A: Get in touch with us! Send us an e-mail at info@thedirtycollar.com